I've never felt compelled to leave an online review for anything before. But in 35 years of car buying, I've never experienced such fabulous after sales service. Bought a cheap £2500 for my son. The car was in excellent condition with a 6 month warranty. After a couple of months, noted the aircon wasn't working. An examination revealed a damaged condensor. I'm pretty confident 99% of garages would have stated 'happened after you bought it'. However, it was replaced without question. I also asked if they could adjust the handbrake. They replaced all the brake shoes and a wheel bearing for good measure. Again, most garages would have argued 'wear and tear'. Just fantastic service. They clearly stand by their own warranty and its just a refreshing change to deal with people who display such care to their customers.
Positive experienced. I explained to Henry exactly what I wanted from a car eg low tax. Reliable. Low mileage and he immediately advised me. He was professional, no pressure put on me. He went the ‘extra mile’ to help me. Fortunately for me he had a car suitable to meet my requirements. Henry explained everything to me clearly and helped me feel confident about things in relation to the purchase of the car. I would certainly recommend Daniels to anyone, especially in a similar position to myself being on my own with little knowledge of cars and the mechanical side of things. Thank you Henry.
Hello Steve, Henry and Chris,I would like to thank you all for what was probably the best experience I have ever had with a garage. From the moment I arrived in a panic about our punctured tyre to the moment you all arrived at our home a few hours later to tell us you had repaired it and that we didn't actually need to buy a new tyre, I felt humbled and was made to feel a special customer. To be driven home while you sorted everything out was an act of extreme kindness. You also saved us a lot of money which we appreciated in this difficult financial crisis. As a senior citizen I was touched by your thoughtfulness, prompt attention and understanding and at one point I felt tears in my eyes.Please feel free to use this as a testimonial if you feel it is appropriate.
We bought our new Fiesta ST from Paul, the Fiesta ST specialist. He was excellent from start to finish and the car is fantastic. Also thanks to Henry the office junior for cleaning it nicely. We will be back for our next car!
Saw the car online. Called up and organised a test drive later that day. Car was washed and hoovered. I was greeted by Henry who was very friendly and knowledgeable. After the test drive I was shown all documents referring to the car. Was told how the car would be prepared with a 12 month mot, a full service and a comprehensive warranty. When I came to pick the car up it was fully prepared as promised. Henry took me through the online process efficiently explaining all the steps involved. Would recommend to anyone.
We've purchased a number of cars from Paul, always with fair pricing and superb after sales service. I can't recommend them enough and they will be my first phone call if I decide to change vehicle in the future.
I purchased my Twingo from Paul two years ago and cannot sing his praises highly enough . No bullying tactics that I've often experienced at other show rooms, no flannel but willing to listen even if the questions are obvious he takes time to show you everything. Highly recommend everything about Daniels
Writing on behalf of my father in law who recently purchased a car from Paul despite all social distancing and masks he made the whole experience friendly and totally personal whilst taking care to keep him safe. Attention to detail and brilliant service not to mention value for money He was extremely pleased . Highly recommend them in everyway
I have been using Daniels for several years now and every time I deal with them the service is second to none. It really feels like they look after their customers and will do everything to help you. Can’t recommend them enough. Reliable & trustworthy and everyone who works there is so nice!
Excellent customer service received from Henry from start to finish. Very friendly with no hard sell, a pleasure to deal with. Highly recommended, will definitely use again.